This page is a ZenPay-styled copy of the Zenith Payments developer documentation. View the original docs
Notifications
What this page covers#
This page explains:
- how merchants can be informed about payment outcomes
- what notification paths may be available
- how notifications relate to reconciliation and follow-up workflows
- when technical webhook detail should be handled in separate documentation
Why notifications matter#
Once a customer completes payment on a hosted page, the merchant needs a clear way to understand what happened.
For Payment Links, that may include:
- confirming that a payment was successful
- knowing when a payment failed
- identifying when operational follow-up is needed
- supporting merchant-side reconciliation
Possible notification paths#
Depending on merchant setup, payment outcomes may be communicated through:
- email notifications
- webhook notifications
- merchant portal visibility
- reconciliation reports (via email or portal)
These options are configured per merchant and can have any combination of the above.
Email notifications#
Email notifications are useful when the merchant wants a simple operational way to learn that a payment has been completed or needs attention.
This is often suitable for lower-volume or less technical workflows where a team member reviews outcomes manually.
Webhook or callback notifications#
Webhook notifications are more suitable when the merchant wants payment outcomes delivered into their own systems.
This can support processes such as:
- updating a merchant-side payment status
- reconciling payments against invoices or references
- triggering internal business workflows
More details can be found in our Webhooks guide.
Reporting and reconciliation#
Reconciliation files are also available via email, or the Merchant Portal, which also contains payment history.